Privacy Policy

This Privacy Policy describes how personal data is collected and processed in connection with the use of the website www.coralgardeners.org (the “Website”) and the various services offered on it.

Coral Gardeners undertakes to process personal data in accordance with applicable data protection laws.

1. Data Controllers

The Website presents the activities of two separate entities:

Coral Gardeners SARL

• SARL with share capital of XPF 1,000,000
• Papeete Trade and Companies Register No. D67943
• Registered office: PK 5.8 seaside, Maharepa 98728 Moorea
• Email: support@coralgardeners.org

Coral Gardeners SARL is in particular responsible for processing relating to:

• purchases made through the store;
• coral adoptions offered on a commercial basis;
• monitoring associated with adoptions;
• bookings for eco-tours, visits and experiences;
• management of orders, payments, deliveries, returns and complaints.

Association Coral Gardeners

• Tahiti No.: C73224
• Registered office: PK 7.5 seaside, Pao Pao 98728 Moorea
• Email: info@coralgardeners.org

Association Coral Gardeners is in particular responsible for processing relating to:

• donations made for its benefit;
• donor management;
• the possible issuance of receipts or supporting documents;
• Association programs involving the collection of personal data.

For cross-cutting processing activities, including contact forms, newsletters or applications, the identity of the data controller is specified at the time the data is collected, depending on the entity concerned by the request or service.

2. Data Collected and Purposes

Depending on your use of the Website, Coral Gardeners may collect in particular:

• your first and last name;
• your email address, telephone number and postal address;
• information relating to your orders, bookings, adoptions or donations;
• information necessary to personalize an adoption certificate;
• your communications with Customer Service;
• information provided in forms on the Website;
• your communication preferences;
• certain technical browsing data, including through cookies or similar technologies.

The data is used in particular to:

• manage orders, payments, deliveries and returns;
• provide coral adoption services and associated monitoring;
• manage bookings for eco-tours and experiences;
• record and manage donations;
• respond to requests sent to Coral Gardeners;
• manage applications;
• send newsletters or other communications where permitted;
• ensure Website security and prevent fraud;
• measure Website audience where the user has given consent.

Full banking details are processed directly by payment service providers and are not accessible to Coral Gardeners.

3. Legal Bases for Processing

Depending on the processing concerned, Coral Gardeners processes personal data on one of the following legal bases:

Performance of a contract or pre-contractual measures — in particular for purchases, coral adoptions, eco-tour bookings and management of requests relating to these services.

Legal obligations — in particular for certain accounting, tax or administrative obligations.

Consent — in particular for sending certain marketing communications and the use of analytics cookies.

Legitimate interests — in particular to respond to requests received, ensure Website security, prevent fraud or carry out the administrative management of certain activities, where the rights and freedoms of the individuals concerned do not override those interests.

Where processing is based on consent, consent may be withdrawn at any time.

4. Data Recipients and Service Providers

Personal data is accessible only to persons and service providers who need it in connection with their duties or services.

Depending on the processing concerned, data may in particular be disclosed to:

• authorized teams of Coral Gardeners SARL or Association Coral Gardeners;
• Shopify, for management of the store and orders;
• Donorbox, for processing donations;
• payment service providers;
• carriers and logistics service providers;
• technical service providers responsible for hosting, maintaining or operating the Website;
• email or newsletter service providers;
• Google, including in connection with Google Analytics where the user has consented;
• legal advisers, accountants, auditors or competent authorities where necessary or legally required.

Coral Gardeners does not sell its users’ personal data.

5. Retention Period

Data is retained only for the period necessary to fulfill the purposes for which it was collected.

It may then be archived for the periods necessary to comply with applicable legal, accounting or tax obligations or to enable Coral Gardeners to defend its rights.

By way of indication:

• data relating to orders is retained for the period necessary for the commercial relationship and then archived in accordance with legal obligations;
• data relating to donations is retained for the period necessary for their management and then archived in accordance with applicable obligations;
• data relating to adoptions is retained for the period necessary to provide and monitor the service;
• data relating to eco-tour bookings is retained for the period necessary for the booking and its follow-up;
• data used for newsletters is retained until unsubscribe or withdrawal of consent;
• requests sent to Customer Service are retained for the period necessary to process them and then, where justified, archived.

6. International Data Transfers

Certain service providers used by Coral Gardeners may process personal data outside French Polynesia or the European Economic Area.

Where such transfers take place, Coral Gardeners ensures that they are governed in accordance with applicable law and, where necessary, subject to appropriate safeguards for the protection of personal data.

7. Cookies

The Website uses cookies and similar technologies. Non-essential cookies, including those used for audience measurement purposes, are placed only with your consent.

For more information, please consult the Cookie Policy available on the Website.

8. Your Rights

In accordance with applicable law, depending on the circumstances, you have the following rights:

• right of access to your data;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability where the applicable conditions are met;
• right to withdraw your consent at any time where processing is based on consent.

To exercise your rights or ask any question relating to your personal data, you may contact us at: support@coralgardeners.org

Coral Gardeners may request additional information where necessary to verify your identity.

You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

9. Updates to the Policy

This Privacy Policy may be amended to reflect changes to the Website, the services offered or applicable regulations.

The version in force is the version published on the Website.